Question 1

What is the activation code?

Accepted Answer

The activation code is an 8-digit code that gives you access to the service. You only need an activation code when you log in to the app for the first time. After that, you will be logged in with just your phone number or email address and one-time passwords.

If your school, employer or other community you belong to has purchased Someturva, you can get an activation code from them.

|| If you can't find your activation code or you've lost it, ask the original provider for it. You can also always contact our customer service team via chat or by sending an email to info@someturva.fi.

Question 2

What is Someturva?

Accepted Answer

Someturva is a digital service where you can get help in harassment and bullying situations. We provide you with a legal assessment, concrete advice to solve the situation and support to secure your mental well-being. Our help is always personal and tailored to your specific situation.

To use our service, you only need to have the right to use the service and a device to log in with. You can tell us about your situation anonymously.

Question 3

What is a one-time password?

Accepted Answer

To log in to the Someturva app, you need a phone number or an email address. A one-time password is a six-digit code that you receive by SMS or email to make sure that the phone number or email address is yours and correct. You will receive a new password each time you log in to the app.

|| If you can't get your one-time password to your phone or email, first check that you entered your phone number/email address correctly and wait a few minutes. It may take a while for the message to arrive. If you still can't get your password, please contact our customer service team via chat or email (info@someturva.fi).

Question 4

How do I start using Someturva?

Accepted Answer

You will need an activation code and a phone or email to start using Someturva. You will receive an activation code, once you have the right to use the service. After this you can log in to our app as follows:

Go to the web browser at https://palvelu.someturva.fi and follow the instructions on the screen.
Please enter your phone number or email address in the text box. We recommend that you log in with your phone number, as it is the easiest way for us to reach you.
You will receive a one-time password through SMS or email . Enter it in the new text box.
When you log in for the first time, you will be asked for the activation code. Enter the activation code in the field.
If you want, save Someturva shortcut on your phone's home screen: Instructions.
The service is now ready to use! From now on, you will be able to login using your phone number or email and one-time passwords, no activation code is needed anymore.

Question 5

How do we process personal data?

Accepted Answer

When you use our services or subscribe to our newsletter, for example, we collect certain personal data from you. You can read more about the processing of personal data in our privacy policies.

However, here is a brief summary of what information we collect about you and for what purposes.

1. When you sign in to the service When you log in to our service, we will ask you for your phone number or email address. This will allow us to create an anonymous user account for you. The contact information is stored in an external secure vault, which allows us to process your data anonymously on the service. We use the contact information to ensure that no one else can read the report when our response is ready to be read or if we send you any other case-related message in the app.

2. When you report a bullying or harassment situation to us When you send us a report in the app, we will receive information from you about the problem you are experiencing, the individuals involved and the impact. You can give this information completely anonymously. Although we need to know the exact details of what happened, we do not ask for information such as your name, where you live or any other information that could identify the individuals involved. The only identifying information we ask is age. The age of the individuals involved can have a major impact on how the situation is legally evaluated.

We use this information to help you in the

Question 6

How does Someturva help?

Accepted Answer

You can report bullying or harassment situations to us anonymously 24/7. When you report a situation, our experts will review the case and evaluate your situation. You will receive our response within 0-3 days. Our response includes legal advice, psychological support and tools to resolve the situation. If necessary, we will also help you to file a police report. Our experts are lawyers, psychologists and social psychologists specialized in social media.

| Our help is always personalized to your specific situation. We take into account the type of help you want from us - whether it's legal advice, tips on how to protect yourself online or emotional support. If you are a minor, we will also provide you with tools to help you tell a trusted adult about the situation, if necessary. See an example of how we help.

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