Articles on: Personal data and user account

How do we process personal data?

When you use our services or subscribe to our newsletter, for example, we collect certain personal data from you. You can read more about the processing of personal data in our privacy policies.

However, here is a brief summary of what information we collect about you and for what purposes.

1. When you sign in to the service
When you log in to our service, we will ask you for your phone number or email address. This will allow us to create an anonymous user account for you. The contact information is stored in an external secure vault, which allows us to process your data anonymously on the service. We use the contact information to ensure that no one else can read the report when our response is ready to be read or if we send you any other case-related message in the app.

2. When you report a bullying or harassment situation to us
When you send us a report in the app, we will receive information from you about the problem you are experiencing, the individuals involved and the impact. You can give this information completely anonymously. Although we need to know the exact details of what happened, we do not ask for information such as your name, where you live or any other information that could identify the individuals involved. The only identifying information we ask is age. The age of the individuals involved can have a major impact on how the situation is legally evaluated.

We use this information to help you in the best possible way and to send you a response tailored to your situation. In addition, we use your information to teach the artificial intelligence used by the service and to improve your user experience and security. When teaching AI, we only use pseudonymised or fully anonymised data.

3. When you subscribe to our newsletter
When you subscribe to our newsletter, we will store your email address. We will only use your email address to send you newsletters, unless you have given us permission to use it for marketing purposes. We use Mailchimp service to send you newsletters, whose privacy policy you can read here.

Protecting the personal data and privacy of our customers is of great importance to us! Please note that if you have purchased a service from our online store, you are also subject to the privacy policy of the online store’s customer register.

Updated on: 30/08/2023

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